The Service Shift: How Automation and AI Are Redefining Work in the 21st Century
The nature of service work is undergoing a seismic transformation. No longer confined to simple task replacement, automation and artificial intelligen...
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The nature of service work is undergoing a seismic transformation. No longer confined to simple task replacement, automation and artificial intelligen...
The smokestacks have cooled, but the engines of progress have not stalled—they have transformed. We have moved beyond the factory gates into a landsca...